Volunteers of America Western Washington. 988 centers can manually review only a small share of calls, so training impact is hard to see. VOAWW added AI role-play simulations with instant feedback and AI review of all interactions. Across 174 counselors and 41,993 interactions over 18 months, the vendor's brief reports high-practice counselors met the top standard in 17% more conversations, 18% more on risk screening and 16% more on empathetic communication.