Virginia Beach Public Library. Patrons had routine questions about hours, locations and policies. Library staff, city IT staff and library users built a chatbot, PAGE, in Microsoft Copilot Studio from library and city policy documents. It is reported to handle over 110,000 engagements a month, freeing staff for more involved questions; testing turned up wrong answers that the team had to address. When it cannot answer after two tries, it hands the patron library staff contact details.