Uniting NSW.ACT. Carers at Uniting, which serves 148,000 clients a year, spent time typing case notes and searching 1,600 policy documents. Its assistant, Buddy, built on Azure OpenAI, transcribes, translates and summarizes dictated notes and answers policy questions with links to the source document. Microsoft reports note time fell from 15 minutes to 2, an 86% cut, and staff save about half an hour a day on policy lookups, by Uniting's estimate.