Musée d'Orsay. The museum wanted to answer visitors' practical questions about tickets, hours, exhibitions and access online. In May 2025 it launched a generative AI chatbot, built by Ask Mona from the museum's website content and guidelines in six weeks. Ask Mona reports more than 10,000 questions in the first month, which it values at 833 hours at five minutes each. The museum's marketing lead says contact-form requests fell steadily; no figure is given.