Family Promise of Puget Sound. Case managers spent much of their time on administration while families waited for housing and work. The agency's in-house software, Ash Nazg, turns a client's needs survey into an action plan and scans job and housing listings, texting clients when one matches. The agency has placed 164 families with children in permanent housing and says it houses families twice as fast as other agencies. The article does not separate the AI's contribution or say how case managers review its output.