Emmanuel Hospice. A small team at a West Michigan hospice manages about 1,500 donors across several disconnected tools. For its 2025 year-end appeal it used Bonterra Que to segment donors and suggest ask amounts, then added its own review and personalization. Bonterra reports the appeal raised $65,000, up 41% from $46,000, while mailing to 1,225 people instead of 2,112, and the team says time on the appeal was cut in half.